Return & Refund Policy
Last Updated: November 2, 2026
1. 30-Day Return Period
You may request a return within 30 days of receiving your order, subject to the conditions below and applicable consumer protection laws.
2. Return Eligibility
For standard change-of-mind returns, items should be unused and in their original condition, with original packaging and accessories where reasonably possible.
Proof of purchase or an order number is required.
Certain products may be subject to lawful return restrictions due to hygiene, personalization, or product-specific requirements. These restrictions do not affect statutory consumer rights that cannot legally be excluded.
3. How to Request a Return
To start a return, please email service@mallbayly.com.
Please include:
- Your order number.
- Your name and contact email.
- The item you wish to return.
- The reason for your return.
- Photos or videos if the item is damaged, defective, or incorrect.
Our customer service team will review your request and provide return instructions if approved.
Please do not send items back before receiving return instructions.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us with your order number and supporting photos or videos.
We will review the issue and provide an appropriate solution, which may include a replacement, refund, or another remedy in accordance with applicable law.
5. Refund Processing
Once an approved return has been received and inspected, we will notify you of the refund decision.
Approved refunds will generally be issued to the original payment method.
The time required for funds to appear in your account depends on your payment provider or financial institution.
6. Return Shipping Costs
For standard change-of-mind returns, customers may be responsible for return shipping costs.
For defective, damaged, or incorrect items, return costs and remedies will be handled in accordance with applicable consumer protection laws.
7. Exchanges
If you would like to exchange an item, please contact our customer service team. Exchanges are subject to product availability and applicable laws.
8. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to assist before dispatch. Once an order has been shipped, cancellation may no longer be possible.
Any statutory cancellation rights remain unaffected.
9. Contact Information
Mallbayly Customer Service
Email: service@mallbayly.com
Website: https://mallbayly.com